To our valued customers regarding the Corona-virus [Covid-19],
In these unprecedented times we want to announce that we will still be open for service as long as you will continue to trust us with your chimney needs. This decision is not based on the fear of financial loss or insensitivity, but on the fact that I employ amazing people that have families, homes, bills, and needs that require their pay-check.
Due to the current events surrounding Coronavirus (COVID-19) we want to assure you of the steps we are taking to continue to provide you with peace of mind.
Our first priority is our customer's and technician's safety while in your home and on your roof.
Here are some of our added regulations:
- Our technicians regularly travel with a Personal Protective Equipment (PPE) to be used when the situation calls for it. These recent events show that PPE is now called for at all times.
- For at least the next few weeks, all our technicians will wear masks, gloves, and booties for the entirety of their time in your home.
- We will respect your personal space [as best we can] by not coming within 6 ft of any occupants in the home, and will not be shaking hands, at this time. (nods and thumbs up are always appreciated)
- As always we will strive for cleanliness, not just in your flues, but of any part of your home we come in contact with. As necessary, the use of tarps and runners will be utilized, along with shoe covers to ensure this is accomplished.
- If you prefer, we can arrange to have a paperless invoice sent to you via email. Please provide your email to our Technicians on site. You may pay your bill via Credit Card [call into office or give numbers verbally to technician] or E-Transfer to aim@aimsweep.com
- All employees have been counselled on the new regulations and have been advised to remove themselves from service at any time if they feel they may be ill, if they become fearful of illness, or are simply uncomfortable with the situation.
Our company mission statement is why we get up in the morning and why we go to the heights and lengths to do what we do every day. We understand the gravity of the present situation at hand and are willing to work with you to get the job done, if you are willing to work with us.
If you have any questions or concerns, please do not hesitate to reach out to us.
Thank you for your time and trust, The Management Team at AIM Chimney Sweep 705-526-0051 aim@aimsweep.com
March 16, 2020
